Refund policy

At PHITBiz Wellness Solutions, we are committed to ensuring your satisfaction with every purchase. Below are the returns, exchanges, and refund guidelines for our print-on-demand products and third-party supplier items.

Print-on-Demand Products:

As our products are unique and produced only once ordered. Therefore, we cannot accept returns or exchanges for reasons like choosing the wrong size or color or changing your mind. However, if you receive a damaged product or a manufacturing error, please contact us within 30 days of delivery with clear photos showing the issue. We will provide a free reprint or a refund based on the situation.

Note:

  • Refunds are issued as a credit to your account, which can be withdrawn to your original payment method.
  • If an issue affects multiple products with the same design, please provide an additional photo (or video) showing all affected items.

Important:

  • We cannot offer refunds or reprints for incorrect sizes or colors.
  • If the product is unsuccessfully delivered, you may request a reprint (with an extra charge) or a partial refund.
  • DTG (direct-to-garment) products may have a minor 0.5" tolerance for print placement, and small variations in print alignment will not be considered defects.

Third-Party Supplier Products:

Refunds are available for unused, unopened products sourced through our third-party suppliers within 15 days of receiving the order. Please note the following conditions:

  • Personalized or monogrammed items, special-order items, and items damaged by normal wear and tear are non-returnable.
  • Items must be in the original packaging, with tags attached, and show no signs of wear. Items that do not meet these criteria will not be refunded or reshipped.
  • For products shipped from abroad (30-day return policy), the same terms apply, but returns must be made within 30 days of receiving the order.

How to Contact Us:

If you encounter any issues with your order, please contact us at customerservice@phitbizsolutions.com with your order number and clear photos or videos. We will respond promptly to resolve the matter.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your photo (or video) and let you know whether the refund was approved. If approved, you’ll be automatically refunded, as mentioned above, within 10 business days. Please remember that refunds can take some time to be processed and posted to your account. If more than 15 business days have passed since we’ve approved your refund/reprint or return, please contact us at customerservice@phitbizsolutions.com.